Terms of Service

By accessing or using Shellkube services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Implementation work is quoted as a fixed scope after a demo and a scoping discussion. The signed scope and quote set out what is included, what is delivered, and on what timeline.

Work outside that scope is quoted separately before it starts. Where a signed proposal, order, or agreement conflicts with these terms, that document takes precedence.

You agree to use our services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the security of your account credentials.

You are responsible for the accuracy of the data you provide us for migration and configuration, and for making sure you have the right to share it with us.

The business data in your Odoo system belongs to you. We claim no ownership of it and we do not use it for any purpose beyond delivering and supporting the work.

You can export your data at any time. If you self-host, you hold full database access.

Odoo is developed and licensed by Odoo S.A., which is not affiliated with Shellkube. Your use of Odoo is subject to its own licence terms.

The same applies to any payment gateway, e-commerce platform, government portal, bank, or logistics provider we connect to your system.

Implementation is charged as a one-time fixed price against the agreed scope. Running costs are charged monthly per user, based on the resources in use.

Both figures are set out in writing before work begins. Taxes are charged as applicable under Indian law.

We strive to provide 99.9% uptime but do not guarantee uninterrupted service. We reserve the right to modify or discontinue services with notice.

Planned maintenance is scheduled and notified in advance wherever possible.

Support covers the system we implemented: monitoring, backups, patches, upgrades, and workflow changes as your business changes. What is covered and how quickly we respond is set out in your support agreement.

We are liable only for direct loss caused by our own failure to perform, and that liability is capped at the fees paid for the work in question.

We are not liable for indirect or consequential loss, including lost profits or lost business, or for loss caused by third-party software, infrastructure outside our control, or data you supplied.

Either side can end an engagement in the manner set out in the signed agreement. On termination you keep your data and we hand over what is needed to run the system without us.

Fees for work already delivered remain payable.

These terms are governed by the laws of India, and the courts of Delhi have jurisdiction over any dispute arising from them.

If these terms change, the updated version appears on this page with a new date at the top. Changes affecting an active engagement will be raised with you directly.