Odoo · Helpdesk
Every complaint in one queue, with a clock on it.
Tickets from email, the portal, and live chat land in one place with response deadlines, linked to the order or invoice they concern.
HelpdeskOverviewTicketsReportingConfigurationSKWrong batch received
Delhi Pharma · S00410
Invoice copy needed
Nova Textiles
Damaged cartons
Metro Auto Parts · S00398
Delivery delayed
Sunrise Foods
Replacement part
Ganga Chemicals
Short supply — 40 units
Ashoka Hardware
GST number update
Sharma Traders
HelpdeskOverviewTicketsSKWrong batch received
Delhi Pharma · S00410
Invoice copy needed
Nova Textiles
Damaged cartons
Metro Auto Parts · S00398
Delivery delayed
Sunrise Foods
Replacement part
Ganga Chemicals
Short supply — 40 units
Ashoka Hardware
GST number update
Sharma Traders
See it working
The screens your team will use every day.
Email, website and live-chat tickets in one queue, each with its SLA deadline and the order it is about.
Open tickets, SLA success and customer ratings per team, so service quality is a number you can manage.
HelpdeskOverviewTicketsReportingConfigurationSKWrong batch received
Delhi Pharma · S00410
Invoice copy needed
Nova Textiles
Damaged cartons
Metro Auto Parts · S00398
Delivery delayed
Sunrise Foods
Replacement part
Ganga Chemicals
Short supply — 40 units
Ashoka Hardware
GST number update
Sharma Traders
HelpdeskOverviewTicketsSKWrong batch received
Delhi Pharma · S00410
Invoice copy needed
Nova Textiles
Damaged cartons
Metro Auto Parts · S00398
Delivery delayed
Sunrise Foods
Replacement part
Ganga Chemicals
Short supply — 40 units
Ashoka Hardware
GST number update
Sharma Traders
What you get
Support that does not depend on one inbox.
- 01
Every channel, one queue
Email, web form, and live chat become the same kind of ticket, so nothing is lost because it arrived the wrong way.
- 02
Deadlines that are visible
Response and resolution targets are set per team or customer, and a ticket about to breach one is on screen before it does.
- 03
Tied to the actual order
The ticket carries the customer’s invoice, delivery, and past issues, so the person answering is not asking for the order number again.
- 04
A portal that deflects work
Customers can raise, follow, and close their own tickets, and a help page answers the questions you keep retyping.
One database
Helpdesk is connected to the rest.
Same records, same stock, same books — nothing to sync, export or re-enter.
Part of the setup for Trade & DistributionRetail & POSHealthcareTravel
How you pay
Own it, or we host it.
One fixed fee
For the whole implementation, quoted after the demo.
No per-user cost
No per-user fees, own or hosted.
No lock-in
Own it: every key handed over. If we host it, a full export of your data at no charge.
Questions
Helpdesk questions we get first.
Can support hours be billed?
Yes. Time can be logged on a ticket and billed against a support contract or a prepaid block of hours.
Can different customers have different response times?
Yes. Deadlines are set per team, priority, or customer, so a service-level promise made in a contract is enforced in the system.
Do tickets connect to sales and stock?
Yes. Because it is the same database, a ticket can show the order it came from and trigger a return or a repair without re-entry.
Put one week of complaints in it.
Message us on WhatsApp. Bring last week’s support emails and we will show them as a queue with deadlines instead of an inbox.
Message us on WhatsAppor call +91 96259 10902 · book a demo