Odoo · Helpdesk
Every complaint in one queue, with a clock on it.
Tickets from email, the portal, and live chat land in one place with response deadlines, linked to the order or invoice they concern.
What you get
Support that does not depend on one inbox.
Every channel, one queue
Email, web form, and live chat become the same kind of ticket, so nothing is lost because it arrived the wrong way.
Deadlines that are visible
Response and resolution targets are set per team or customer, and a ticket about to breach one is on screen before it does.
Tied to the actual order
The ticket carries the customer’s invoice, delivery, and past issues, so the person answering is not asking for the order number again.
A portal that deflects work
Customers can raise, follow, and close their own tickets, and a help page answers the questions you keep retyping.
Questions
Helpdesk questions we get first.
Can support hours be billed?
Yes. Time can be logged on a ticket and billed against a support contract or a prepaid block of hours.
Can different customers have different response times?
Yes. Deadlines are set per team, priority, or customer, so a service-level promise made in a contract is enforced in the system.
Do tickets connect to sales and stock?
Yes. Because it is the same database, a ticket can show the order it came from and trigger a return or a repair without re-entry.
Put one week of complaints in it.
Book a free demo. Bring last week’s support emails and we will show them as a queue with deadlines instead of an inbox.