Odoo · Knowledge
The process, written down where people work.
Internal notes and standard procedures kept inside the same system as the work, so the answer is not in one person’s head.
What you get
Documentation that gets read.
In the same window as the job
Articles are reachable from inside the app people are already using, so nobody switches tabs to find how something is done.
Structured how you think
Nested articles, templates, and tags, so the GST filing checklist and the dispatch procedure are not in the same flat list.
Access decided per article
Some pages are for everyone, some for one team, and some are shareable with a customer, without moving the file anywhere.
Survives the person
When the person who knows the process leaves, the process stays, which is the entire point of writing it down.
Questions
Knowledge questions we get first.
Who keeps it up to date?
Your team, and only if it is close to the work. We set it up inside the apps people use daily precisely so updating it is not a separate chore.
Can we share an article with a customer?
Yes. An article can be published or shared by link, which is a simple way to answer the same question once.
Can we import our existing SOPs?
Yes. Existing documents can be brought in, and it is a good moment to drop the ones nobody has followed for two years.
Write down one process.
Book a free demo. Pick the process only one person knows and we will put it where the rest of the team works.